Business process management allows organizations to improve performance by managing and optimizing their business processes. BPM is a bridge between Information Technology (IT) and Business.

Torana’s business process management services address the specific needs of our clients. Our expert’s work with organizations from various verticals to solve their BPM challenges.

Our BPM consulting services involves various different steps to make sure we provide the client with a robust solution for their business processes. Our team studies their current system and processes across the organization. This allows us to understand the shortcomings of the current system and work with the client to understand their objectives and expected end state of the business process implementation.


Needs Assessment: The Need Assessment domain includes activities related to understanding a business problem or opportunity and evaluating various inputs to help develop an effective solution.

  1. Define or review a business problem or opportunity using problem and opportunity analysis techniques in order to develop a solutions scope statement and/or to provide input to create a business case.
  2. Collect and analyze information from a variety of sources using valuation tools and techniques to contribute to determining the value proposition of the initiative
  3. Development of the project goals, objectives, and requirements in order that the appropriate parties are represented, informed and involved.
  4. Identify stakeholders by reviewing goals, objectives, and requirements in order that the priority parties are represented, informed and involved.
  5. Determine stakeholder values regarding the product, using elicitation techniques in order to provide a baseline for prioritizing requirements.

Planning: The planning domain focuses on the preparation required to effectively manage the activities that will occur within the project. This includes establishing tools, policies, and procedures for the requirements management plan, requirements traceability, change management, document control, and acceptance criteria.

  1. Review business case, and the project goals and objectives, in order to provide context for activities.
  2. Define strategy for requirement traceability using traceability tools and techniques in order to establish the level of traceability necessary to monitor and validate the requirements.
  3. Develop requirements management plan by identifying stakeholders, roles and responsibilities, communication protocols, and methods for eliciting, analyzing, document, managing, and approving requirements in order to establish a roadmap for delivering the expected solution.
  4. Select methods for requirements change by identifying channels for communicating requests and processes for managing changes in order to establish standard protocols for incorporation into the change management plan.
  5. Select methods for document control by using documentation management tools and techniques in order to establish a standard for requirements traceability versioning.
  6. Define business metrics and acceptance criteria by collaborating with stakeholders for use in evaluating when the solution meets the requirements.

Analysis: The Analysis domain centers on requirements management activities. Tasks include the elicitation, analysis, acceptance, approval, specification, and validation of the requirements for a product or project.

  1. Elicit or identify requirements, techniques in order to discover and capture requirements with supporting details (ex: origin and rationale)
  2. Analyze, decompose, and elaborate requirements using techniques such as dependency analysis, interface analysis, and data and process modeling in order to collaboratively uncover and clarify product options and capabilities.
  3. Evaluate product options and capabilities by using decision-making and valuation techniques in order to determine which requirements are accepted, deferred, or rejected.
  4. Allocate accepted or deferred requirements by balancing scope schedule, budget, and resources constraints with the value proposition using prioritization, dependency analysis, and decision-making tools and techniques in order to create a requirements baseline.
  5. Obtain sign-off on requirements baseline using decision-making techniques in order to facilitate stakeholder consensus and achieve stakeholder approval.
  6. Write requirement specifications using process (such as use cases, user stories), data, and interface details in order to communicate requirements that are measurable and actionable (that is, suitable for development)
  7. Validate requirements using tools and techniques such as documentation review, prototypes, demos, and other validation methods in order to ensure requirements are complete, accurate and aligned with goals, objectives, and value proposition.
  8. Elaborate and specify detailed metrics and acceptance criteria using measurement tools and techniques or use in evaluating whether the solution meets requirements.

Trace-ability & Monitoring: The Trace-ability and Monitoring domain includes the activities related to managing the life cycle of requirements. The tasks within this domain comprise the continuous monitoring and documenting of requirements as well as the communication of the requirements status to stakeholders.

  1. Track requirements using a trace-ability artifact or tools, capturing the requirements’ status, sources, and relationships (including dependencies), in order to provide evidence that the requirements are delivered as stated.
  2. Monitor requirements throughout their lifecycles using a trace-ability artifact or tool in order to ensure the appropriate supporting requirements artifacts (such as models, documentation, and test cases) are produced, review and approved at each point in the lifecycle.
  3. Update a requirement’s status as it moves through its lifecycle states by communication with appropriate stakeholders and recording changes in trace-ability artifact or tool in order to track requirements issues, conflicts, changes, risks, and overall status.
  4. Communicate requirements status to project manager and other stakeholders using communication methods in order to keep them informed of requirements issues, conflicts, changes, risks, and overall status.
  5. Manage changes to requirements by assessing impacts, dependencies, and risks in accordance with the change control plan, and comparing to the requirements baseline in order to maintain the integrity of the requirements baseline in order to maintain the integrity of the requirements and associated artifacts.

Evaluation The Evaluation domain includes activities that relate to the assessment of how well the delivered solution fulfills the requirements and meets the business need. Tasks within this domain include testing the solution, determining if there are gaps, and obtaining sign-off.

  1. Validate the solution’s test results, reports, and other test evidence against the requirements acceptance criteria in order to determine whether the solution satisfies the requirements.
  2. Analyze and communicate the solution’s identified gaps and deltas using quality assurance tools and methods in order to enable stakeholders to resolve discrepancies between solution scope, requirements, and develop the solution.
  3. Obtain stakeholder sign-off on the developed solution using decision-making techniques in order to proceed with deployment.
  4. Evaluate the deployed solution using valuation techniques in order to determine how well the solution meets the business case and value proposition.
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